Commenting on this event, Edward Plaisted, CEO of SKYTRAX said, "This 4-Star Airline rating is an excellent achievement for Vietnam Airlines and the result of their hard work across a range of product and service areas. Introducing two brand new aircraft types into the fleet in such a short space of time is a difficult task, but the reward for Vietnam Airlines is a fabulous new product in their core long haul market. We acknowledge the considerable change and improvement they have achieved, with a new service concept rolled out in Business Class and an overhaul of cabin staff training procedures - all which will further strengthen Vietnam Airlines position as a 4-Star Airline".
Meanwhile, Mr Duong Tri Thanh, President and CEO of Vietnam Airlines expressed his great honour to accept the highly prestigious accolade, saying that the fantastic achievement is testament to the hard work of all of Vietnam Airlines’ dedicated employees, and an important indicator of the excellent progress they are making towards the goal of becoming one of the best-regarded airlines in Asia-Pacific.
Last year, Vietnam Airlines made dramatic changes with 4-star service upgrade, beginning with a major replacement of its old wide-body aircraft fleet by a new-generation jetliners of Airbus A350-900 XWB and Boeing 787-9 Dreamliner.
Meanwhile, the airline also focused on training and ensuring both quantity and quality of pilots, cabin crews and technicians.
