The Vietnam News Agency reported on July 5 that the new system is up and running. Customers can now log on to the survey website to provide their comments and feedback at http://www.questionpro.com/a/TakeSurvey?id=235527.

As an added incentive for customers to provide their feedback, Vietnam Airlines also announced it would randomly award six customers that provide feedback any time this year free roundtrip tickets for a domestic flight of their choice.