2015 was a challenging year for the firm and the aviation sector in general with disadvantages on euro-American dollar exchange rate, fierce competitiveness among airlines, unstable politics in the Middle East and the danger of terrorism, head of the Vietnam Airlines branch Ngo Tri Hung said at a recent customer agents’ conference in Berlin.
Despite such challenges, the firm tried its best to improve its service quality and marketing as well to operate about 400 flights with 86% full occupancy, he added.
The firm received ideas from its agents attending the conference on improving service quality.
Also at the conference, the firm auctioned a return ticket worth EUR3,000 and collected more than EUR5,000 from individuals and organisations to sponsor soldiers and guards who protect Vietnam’s islands and sea.
| The firm auctioned a return ticket worth 3,000 EUR (Photo:VNA) |
Despite such challenges, the firm tried its best to improve its service quality and marketing as well to operate about 400 flights with 86% full occupancy, he added.
The firm received ideas from its agents attending the conference on improving service quality.
Also at the conference, the firm auctioned a return ticket worth EUR3,000 and collected more than EUR5,000 from individuals and organisations to sponsor soldiers and guards who protect Vietnam’s islands and sea.