SHB awarded “Best Customer Service Bank” in Vietnam

For the “Best SME Bank” award, SHB proves effective policies of lending, commitments, priorities, initiatives and solutions in order to support small-and-medium sized enterprises (SMEs).

The bank also demonstrate strength in providing and managing excellent customer service, average transaction time, staff behavior/attitude and was named as the  “Best Customer Service Bank”.

SMEs are one of the bank’s targeted customer segments.

Recently, the bank has provided credit programmes with lending interest rates discounted for SMEs and households in agriculture, rural development and exports (with total limit up to VND15 trillion), and middle-and long-term loans for SMEs.

In 2015, the bank aims to achieve gross profits of VND1,120 billion. Last year’s total revenue was VND1,012 billion.